FAQS

Our first choice is vector art. Either a Corel Draw file (.cdr) or an Adobe Illustrator file (.ai)Please convert all text to curves because sometimes fonts which are unavailable create mistakes. If vector art is not available then a graphic file in either .jpeg .eps .bmp or. Tiff format will work. If graphic files are not available, we can also use camera-ready art. If none of these are available, then there could be an additional charge to prepare the art for digitizing.

The easiest way is to send an email with attached design file at sales@thecreativepunch.com

We can accept just about everything from a computer-generated image, All we really need is a relatively clear image with the colour separations. If we are not sure we understand what the image is we will ask or provide an art proof for you to verify the image with us. We have a state-of-the-art Art Department that will be able to handle about anything that you need.

We sew and inspect each digitized design to ensure the design is sharp and clean. If we find any problem, and we ever found, we correct it and sew it again. We do this until it is finally perfect. This final sample image is provided FREE of charge to you when we send the embroidery file by email.

Designs are sent attached to an email provided to you or you can download it from there.

We charge by the stitch count. We don’t for edits until it’s major and let you know before editing if it cost you.

Our turnaround time is 1 Hour normally. For your rush orders we do ASAP.

The Creative Punch digitizing website uses Secure Sockets Layer (SSL) software from Verisign. This software is the industry standard and among the best software available today for secure online commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet.

We accept artwork in almost any PC based format provided that the images are clear enough for us to see all of the details. Remember, the better the artwork, the better the digitizing. You may send art as vector (EPS & CDR) or bitmap (jpg, gif, bmp). For bitmap images, 200 to 300 dpi resolution should be enough to achieve good result. For vector artwork, be sure to convert the fonts to curves or lines. If the fonts are not converted, we may see a different font and digitize the file incorrectly. We also request that your comments be specific if your artwork is not self-explanatory (additions, deletions, all fill, etc).

Yes, we keep our customers digitized files archived for many years. If at some future date you lose track of them, you can always contact us and we will resend them to you. This is an automatic service that very few of our competitors offer

Yes, we can provide custom sizing options to ensure the perfect fit for your specific requirements.

We have the capacity to handle both small and large bulk orders efficiently and with the same attention to detail.

The minimum order quantity varies by the type of garment and design. Contact us for specific MOQ details.

We can provide samples for approval before full production to ensure the quality and design meet your expectations.

Production times vary by item and order size. We’ll provide estimated lead times upon order confirmation.